Return and Refund Policy

We want customers to feel confident when shopping with us. If there is an issue with an order, please contact our customer service team before returning any item so we can review the situation and provide the appropriate instructions.

Return Eligibility

Eligibility for a return depends on the item, its condition, and the circumstances of the order. Items should be unused, in their original condition, and returned with original packaging where applicable. We may request order information and photos to assess an issue.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us promptly with your order details and clear photos of the item and packaging. We will review the information and work with you on an appropriate resolution.

Refunds

Where a refund is approved, it will be issued to the original payment method when possible. Processing times may vary depending on the payment provider. Shipping, handling, or other charges may not be refundable where they have already been incurred, unless required by applicable law.

Exclusions

Some items may not be eligible for return due to their condition, use, customization, hygiene considerations, or other reasonable limitations. We will explain any applicable limitation when reviewing a return request.

Contact Us Before Returning

Do not send items to an address without first receiving return instructions from us. For assistance, contact service@nestyrc.com.