Frequently Asked Questions

How do I place an order?

Select the items you would like to purchase, add them to your cart, and follow the checkout steps. Please review your order details and delivery address before submitting your order.

Will I receive an order confirmation?

After placing an order, an order confirmation is sent using the contact details provided at checkout. Please check your inbox and spam folder if you do not see it.

Can I change or cancel my order?

Contact us as soon as possible if you need help with an order. Changes may not be possible once an order has entered fulfillment or shipment processing.

How can I track my order?

When tracking information is available, it will be provided with the shipping confirmation or order update. Visit our Track Your Order page for more help.

What if my package is delayed?

Delivery updates can take time, and delays can occur during transit. If you need assistance with a delayed order, contact us with your order details.

How do returns and refunds work?

Please review our Return and Refund Policy and contact us before sending an item back. Eligibility and next steps depend on the item and order circumstances.

What if I received a damaged or incorrect item?

Please contact us promptly with your order information and photos of the item and packaging so we can review the issue.

How can I contact customer service?

Email service@nestyrc.com. We will be glad to assist with questions about products or orders.